If you cannot find the answer to your question here, please email us at help@onlinepreunicollege.com.au
Troubleshooting – Online Pre Uni College
• I can't log in to Online Pre Uni College
• I've forgotten my password
• I've forgotten my username
• I haven't received an email confirming my purchase
• I haven't received an email about forgotten password
• My child has forgotten their password/username and can't log in
• My email address is different from the one I registered with
• How can I set my Internet Explorer, version 6, browser to accept cookies?
• How can I set my Mozilla Firefox, version 1, browser to accept cookies?
• What are "cookies" and why do I need to allow the site to use "cookies" on my computer?
General
• Where can I find out about the Selective school test?
• How can I explain an answer to my child when I can't work out the question myself?
• How can my child's scores for the selective school test be improved?
• How do I know how well my child is doing?
• How can Online Pre Uni College help my child improve?
• Who has written the questions for Online Pre Uni College?
• What's the best way to motivate my child?
Purchasing Online Pre Uni College Uni
• Can I buy one Online Pre Uni account for all my children?
• Why do I have to register for Online Pre Uni College?
Security
• Is Online Pre Uni a secure environment for my children?
• Will my children's identities be protected?
Troubleshooting – Online Pre Uni College
I can't log in to Online Pre Uni College
When you registered for Online Pre Uni College you created a username and password and gave us an email address.
You can log in with either:
• the email address you gave
OR
• the username you created
AND the password
I've forgotten my password
Click on the forgotten password link on the login page and an email will be sent to you with instructions on how to reset your password.
I've forgotten my username
You can use your email address to log into your Online Pre Uni College account (the email address you gave when you registered).
When you have logged into your account, click on My Account and you will see your username. You can always log in with either your username or your email address
I haven't received an email confirming my purchase
A. Was the email address you registered with NOT a valid email address? Has your email address changed since you registered? To change your email address:
•
Log into your Online Pre Uni account, either with the email address you registered with or your username
•
Click on My Account and Edit profile
•
Change the email address you gave usto your correct active email address
•
Click on Update profile.
Future emails will then reach you. From this time on, you will need to use this second email address to log into Online Pre Uni College.
B. If you did register with your current active email address, spelled correctly, then check the "spam" or "junk" folder in your email account to make sure your email provider didn't direct the email from Online Pre Uni College there.
I haven't received an email about forgotten password
A. Was the email address you registered with NOT a valid email address? Has your email address changed since you registered? To change your email address:
•
Log into your Online Pre Uni College account, either with the email address you registered with or your username
•
Click on My Account and Edit profile
•
Change the email address you gave us to your correct active email address
•
Click on Update profile.
Future emails will then reach you. From this time on, you will need to use this second email address to log into Online Pre Uni College.
B. If you did register with your current active email address, spelled correctly, then either your mail server has put it in the spam folder or you entered your email address incorrectly.
This will be either:
• aol.com
• gmail.com
• googlemail.com
• hotmail.com
• live.com.au
• msn.com
• ntlworld.com
• yahoo.com.au
• yahoo.com
The username needs to be a valid email address. All the updates, resetting, registration and orders are processed through this email address. Some ISP’s will automatically classify new mail as spam and as such you will need to ensure that this will not happen.
The first sign that this is likely to be the case will be within minutes of completing registration. If you do NOT receive the confirmation email straight away then action will definitely need to be taken.
Basically you will need to allow mail from all email accounts ending help@onlinepreunicollege.com.au
If you think you should have received an email and still cannot find it then please get in touch with us.
Yahoo
Information is available from yahoo for btinternet and yahoo customers via this link help.yahoo.com/tutorials/cg/mail/cg_spamguard3.html.
To move one or more messages from the Spam folder to your Inbox, select the message or messages to move, then click the Not Spam
aol.com
You will find your spam folder as a blue text link at the bottom left of the AOL 9.0 VR mailbox window.
You can also find it among your folders in the Manage Email view of your mailbox.
To unblock an e-mail address or domain:
1. Go to www.aol.com.
2. Click the Mail icon.
3. In the Screen Name or E-mail: box, type your AOL® screen name.
4. In the Password: box, type your AOL® password.
5. Click the Sign In button.
6. Click the Settings link.
7. Click the Spam Controls link.
8.
In the Spam Filters by Address section, scroll down to the e-mail address you want to unblock, hover the mouse pointer over the e-mail address, then click the X button.
9. The e-mail address will disappear from the list.
10.
Repeat Step 7 and 8 for all e-mail addresses and domains that you wish to unblock.
11. Click the Save button to save the changes.
windows live hotmail
To unblock a sender in Windows Live Hotmail:
•
Select Options | More options... from the Windows Live Hotmail toolbar (or just Options if you use the classic version).
•
Follow the Safe and blocked senders link under Junk e-mail.
•
Click Blocked senders .
•
Highlight the address you want to remove under Block Sender List:.
•
Click << Remove from list.
gmail.com and googlemail.com
There are a number of reasons why messages may not arrive in your inbox.
Messages can skip your inbox and end up in your All Mail, Spam, or Trash labels, as the result of automatic spam filtering or filters that you've set up on your messages. Please check the following settings:
•
On the Filters tab in Settings, look for any filters that delete or archive your mail.
•
On the Forwarding and POP/IMAP tab, look to see whether any of these access choices are enabled, and verify Gmail's behavior for handling messages.
•
On the Accounts and Import tab, make sure you haven't misconfigured any Reply-to addresses, and check your Send mail as addresses.
Finally, if you're sending mail to a mailing list that you subscribe to, those messages will only appear in 'Sent Mail.' This behavior also occurs when sending to an email address that automatically forwards mail back to your Gmail address. To test forwarding addresses or mailing lists, use a different email address to send your message.
Still don't know what happened to your mail? Please check your Spam and Trashlabels, and try performing a search of all mail in Gmail for the message in question. You can search for conversations by entering the sender's name, the subject of the email, or a phrase from the content of the email, if you know it. Click Show search options, located next to the search box on any Gmail page, and make sure that Mail & Spam & Trash is selected in the Searchfield. Please note that Gmail search results don't include matches to partial strings or matches that are 'similar' to your query, including plurals and misspellings. If you search for vacation, Gmail returns emails containing instances of vacation, but does not return emails including vacations or vaccations.
If an email that you want goes into your Spam folder, let us know!
1. In your Spam folder, click the message to select it.
2. Then click Not Spam, which is above the list of messages.
That’s it!
If you continue seeing these messages in your Spam folder and want them in a non-spam folder, you can set up a filter and send them to any folder you wish.
My child has forgotten their password/username and can't log in
You can check your child's username and change their password for them.
•
Log into your Online Pre Uni College account
•
Click on My children
•
Click Edit profile against the child's subscription
You will see the child's username.
You cannot see their password but you can:
•
Enter a new password
•
Click on Change details
Tell your child their username and new password. They can go to
www.onlinepreunicollege.com.au
, click on Student login and enter these details.
My email address is different from the one I registered with
•
Log into your Online Pre Uni account, either with the email address you registered with or your username.
•
Click on My Account and Edit profile
•
Change the email address you gave us to your correct active email address
•
Click on Update profile
Future emails will then reach you. From this time on, you will need to use this second email address to log into Online Pre Uni
How can I set my Internet Explorer, version 6, browser to accept cookies?
From the Tools menu choose Internet Options. Then, select the Privacy tab and click the Advanced tab. Either First-party Cookies needs to be set to accept, or Override automatic cookie handling needs to be unchecked, or Always allow session cookies needs to be checked.
How can I set my Mozilla Firefox, version 1, browser to accept cookies?
From the Tools menu choose Options. Then, select the Privacy tab and click the cross next to Cookies. The Allow sites to accept cookies option must be checked.
What are "cookies" and why do I need to allow the site to use "cookies" on my computer?
A "cookie" is a small file containing a string of characters that is sent to your computer when you visit a website. We use cookies to maintain your login identity. We do not use cookies to track user trends or patterns of how people use the site. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, our services may not function properly without cookies.
General
Where can I find out about the selective school test?
It can be difficult to find any detailed information about the selective school test system. With no published curriculum, the selective school test has an air of mystery about it.
How can I explain an answer to my child when I can't work out the question myself?
If you subscribe to Pre Uni Online, explanations are given for each topic and your child will get instant feedback on the correct and incorrect answers to explain why they got it right or wrong.
How can my child's scores for the selective school test be improved?
How do I know how well my child is doing?
If you subscribe to Online Pre Uni College, you will be able to track your child's progress, see their marks for each test, identify strengths and weaknesses, see their overall rating and see where and how much they are improving.
How can Online Pre Uni College help my child improve?
As your child builds up a score profile for each question type over time, it will become clear which questions they are struggling with and which ones they are excellent at. It's important to have had quite a few goes at each question type so that a clear picture emerges. It's then easy to target practice on the more tricky types of question and to bring them up to speed. A careful study of the answer explanations will often also explain how a question type works.
Who has written the questions for Online Pre Uni College?
The questions have all been written by experienced tutors and teachers.
What's the best way to motivate my child?
Subscribing to Online Pre Uni College means that your child gets easy access to questions and instant feedback on their answers. Being able to try out different answers, do the same test again and again motivating.
Purchasing Online Pre Uni College Uni
Can I buy one Online Pre Uni College account for all my children?
Each account is designed for an individual child. The tests are marked and scores given as an average over all the tests done. All previous attempts at the same test can be seen and the child can go back and check their answers. The overall marks help them work out if they are improving.
Why do I have to register for Online Pre Uni College?
We ask everyone to register for Online Pre Uni College if they want to purchase, access the free resources or take part in the Online Pre Uni College forum. Your details will enable us to keep you up to date with news about the selective school testand Online Pre Uni College products. You can opt out at any time from receiving such emails by logging into your Online Pre Uni College account and editing your profile.
Security
Will it be a safe environment for my children to be in?
Once your children log into their Online Pre Uni College account they are in a safe area that does not connect to any other websites.
Will my children's identities be protected?
Your children's account details are created and managed by you in your Online Pre Uni College account. We do not keep these details in our marketing database.